Methods of Payment
We accept VISA, Master, Discover, and American Express. Other methods of payment include: company checks, bank wires, and direct deposits.
Orders are usually shipped within 24-36 hours after receipt of payment (orders paid before 11 AM pacific time can usually ship the same day they are paid). Most shipments take between 1-7 days to deliver depending on where the product is being shipped. If time is important please ask a representative to let you know the estimated arrival time to your location.
Shipping costs depend on size, weight, and delivery location. The most common form of shipping is with a regular LTL freight carrier (for smaller packages we use Fed Ex ground). You will need to provide us with your full billing and shipping address. We will determine the best way to arrange the order on shipping pallets and put the order out to bid with several carriers. We work with many different freight carriers and we are very experienced when it comes to finding the best possible price for shipping your products. Shipping to a residential area will be charged more than shipping to a business address (Please let us know if shipping to a residential address so we can property quote you prior to shipping the order.)
Shipping quotes are based on standard tailgate delivery (Unless otherwise noted by customer). Products are shipped on properly sized shipping pallets (according to your sized order). The truck will arrive at your location, and the driver will bring the order to the back of the truck. The customer is responsible for unloading the pallets from the back of the truck. Lift gate Service is available at an additional cost. Inside Delivery is available at an additional cost. These services should be requested prior to shipping to avoid additional fees that may apply once the order is shipped.
Orders placed can be cancelled if you contact us before your order has been arranged and pulled for shipping.
Returns must be authorized by a Chair Guys representative. Any returns are subject to a 25% re-stocking fee (Minimum $25). Shipping fees for both the initial delivery and the return are paid by the customer and are non-refundable. Any items must be returned within 15 days of purchase and be unopened in their original packaging. Refunds will be given after the product is received and inspected. If any merchandise is returned damaged (by either shipping company or customer) customer will be charged the additional repair or replacement fee.
All shipping expenses for returned goods, for any reason, shall be borne by the purchaser of the goods.
Returns for defective items will need to be inspected prior to giving a full refund of the purchase price, less any freight expenses.
Refunds for defective merchandise will be based on the actual product returned to our facility. Once inspected, and if found defective, a full refund for the returned goods will be credited to the purchaser.
The freight companies will not pick up any damaged freight from our warehouse. But it has occurred on occasion that freight gets damaged during transport. All products are shipped on shipping pallets which are completely wrapped and secured. It is the customer’s responsibility to thoroughly inspect all freight upon arrival.
There is a guideline you need to follow upon receipt of shipment:
The person receiving the shipment needs to inspect the entire order thoroughly. They need to take time to inspect the order immediately upon receipt. If this is not done properly, you may have no recourse if you later discover damaged merchandise after the driver has left. Do not allow to be rushed by the driver; it is important that the inspection is done property. The person who signs the freight bill is signing that all of the merchandise was received in good condition.
If there is anything damaged or even questionable, the person receiving must make a detailed notation of any and all of the damages on the freight bill before signing it Please make a copy of the freight bill for your records and to fax to us immediately. Photographs of the damaged goods will be required as well. TCG keeps photographs of all the freight that is shipped out so we can provide freight carriers with comparison of how freight was shipped. If extensive damage is noticeable you can refuse shipment (please write notes on the freight bill).
Damages must be reported to us immediately so that we may put the claim through with the shipping company. If these procedures are not followed properly, you may have no recourse if you later discover damaged merchandise after the driver has left.
Even if the freight may seem intact, it does not mean that there may not be damage internally. Please take your time to inspect the freight!
If you have any question, please do not hesitate to contact us.